Refund Policy

This Refund Policy explains when fees paid to Buy It Built are and aren’t refundable. It applies to fees paid to Buy It Built USA LLC for our services — it does not apply to money exchanged between buyers and sellers for a vehicle, which is solely between those parties.

1. Listing Fees

Listing fees pay to publish your listing for the duration you select (for example, 30, 45, or 60 days). Because the service is delivered as soon as your listing goes live, listing fees are non-refundable once the listing is published. If your listing is removed for violating our Terms of Service, no refund is provided.

2. Message Unlock Fees

The fee to unlock messaging with a seller gives you immediate access to contact that seller through the Service. Because access is granted instantly, message unlock fees are non-refundable.

3. Billing Errors and Technical Issues

If you were charged in error — for example, a duplicate charge or a payment that didn’t deliver the service due to a technical problem on our end — contact us and we’ll review and, where appropriate, issue a refund.

4. How to Request a Refund

Email us at hblakefitz@gmail.com with your account email and the details of the charge. We aim to respond within a few business days. Please contact us before filing a chargeback with your bank so we can resolve the issue directly.

5. Changes to This Policy

We may update this Policy from time to time. Changes apply to purchases made after the “Last updated” date above.